- Industry: Banking & Financial Services
- Service Pillar: Digital Transformation & Optimization → Optimization / ODC Setup
Executive Summary
A leading enterprise bank in Singapore faced challenges in scaling its digital transformation initiatives due to a shortage of skilled local talent and heavy dependency on contractors. This caused delivery delays, knowledge silos, and cost inefficiencies. Mindmap Technologies established a dedicated Offshore Development Center (ODC) under a Product-Oriented Delivery (POD) engagement model, driving measurable improvements in delivery speed, cost, and quality.
Problem Overview
- Bank faced challenges in scaling digital transformation programs due to limited skilled resources locally.
- High dependency on contractors created knowledge gaps and lack of continuity.
Our Approach
- Established a 25-member Offshore Development Center (ODC) in India under POD engagement model.
- Team composition: 1 Program Manager, 3 Tech Leads, 16 Developers, 4 QA Engineers, and 1 DevOps Engineer.
- Operated under client governance with Mindmap managing recruitment, infrastructure, and delivery KPIs from offshore.
Key Outcomes
01
30% faster delivery of digital banking projects.
02
40% cost savings compared to onshore model.
03
Zero attrition during the entire engagement ensuring stability.
04
Zero escalations reported till date.