- Industry: Insurance & Financial Services
- Service Pillar: Digital Transformation & Optimization → Core System Digitization / BOT Model
Executive Summary
An established insurance company in Singapore sought to digitize its core policy administration and claims systems. The organization faced a shortage of skilled engineers in actuarial automation and legacy modernization, causing project delays and limited agility. Mindmap Technologies implemented a Build-Operate-Transfer (BOT) model, establishing a high-performing hybrid delivery team that accelerated modernization, reduced costs, and enabled successful ownership transition to the client.
Problem Overview
- Legacy systems limiting agility and cloud readiness.
- Shortage of skilled engineers in actuarial and claims automation domains.
- Lack of digital workflows causing slower claim processing and higher operational cost.
Our Solution
- Built a 65-member hybrid team (45 Offshore India + 20 Onsite Singapore) under the BOT engagement model.
- Roles included Cloud Engineers, Architects, Modernization Experts, Developers, QA Engineers, and a Senior Program Manager.
- Implemented a phased BOT delivery roadmap: Build (0–6 months) → Operate (6–24 months) → Transfer (by 28 months).
- Adopted Agile and DevOps frameworks with ISO 27001 and SOC 2 compliance alignment.
Key Outcomes
01
55% cost optimization compared to traditional vendor delivery models.
02
Achieved 99.9% uptime in production rollouts post-modernization.
03
Reduced claims processing turnaround time by 60% through digital workflows.
04
Successfully transitioned 22 full-time employees (FTEs) to client payroll post-transfer.